Sales CRM

Make every enquiry owned, followed up and visible

Give your sales team one place to manage leads, customer conversations, opportunities, quotations and next actions—without depending on memory or scattered spreadsheets.

Show us your sales workflowSee sales capabilities

Bring one real workflow. We will show how it could work in TargetCRM.

Sales CRM workflow Illustration
01 Enquiry captured Capture
02 Opportunity qualified Follow up
03 Quotation tracked Propose
04 Order confirmed Close
Shared customer context Visible owner · next action
120+ active customers Active customer base
India and South Africa Customer markets
220 users Largest active deployment
The workflow challenge

Revenue leaks when follow-up depends on individuals

  • Leads sit unassigned.
  • Follow-up dates live in diaries or WhatsApp messages.
  • Quotations are difficult to track.
  • Pipeline reviews become manual reporting exercises.
  • Management sees problems after the month has ended.

TargetCRM creates a shared sales operating rhythm.

Sales CRM capabilities

See sales capabilities

01

Lead and enquiry management

Capture leads from multiple sources, record context, assign ownership and track qualification.

02

Opportunity and pipeline management

Move qualified enquiries through defined stages. See value, probability, expected close date and next action.

03

Follow-ups and activities

Plan calls, meetings, tasks and reminders. Make pending work visible to the user and manager.

04

Quotations and proposals

Create and track quotations against the customer and opportunity. Maintain revision and follow-up context.

05

Orders and invoices

Carry confirmed business forward into orders and invoices where included in the configured process.

06

Sales targets and performance

Compare targets with actual performance. Review activity, pipeline movement and conversion indicators.

07

Customer history

Give salespeople the relationship context they need before the next call or meeting.

Work with clearer visibility

Run sales from the next action—not the last spreadsheet update

Salespeople know what to do. Managers know where support is needed. Owners see a consistent pipeline without waiting for a weekly manual roll-up.

Empty opportunity form in the TargetCRM demo, showing sales stage, next step and expected close date fields

Illustrative demo interfaces, shown without customer records. Field layouts depend on configuration.

Software plus implementation

A CRM configured for how your team works

Standard implementations take 2–3 weeks when scope, users and data are ready. Complex migration, integrations or customisation can take longer.

01

Understand

Discuss the workflow and hand-offs.

02

Agree scope

Confirm priorities, users and data.

03

Configure

Prepare the system and supported data.

04

Train & launch

Help teams adopt the new process.

05

Improve

Support the team and refine.

Support is available through online meetings, telephone, chat and the customer portal. Discuss implementation →

Buyer questions

Know what to expect

Can TargetCRM support our current sales stages?

Yes. We first understand your process, then configure practical stages, ownership and required information around it.

Can we manage quotations inside the CRM?

Yes. Quotation creation and tracking can be connected with accounts, contacts and opportunities.

Can management see team performance?

Yes. Dashboards, lists and reports can provide visibility into pipeline, activities, pending follow-ups and sales outcomes.

Does it work for field sales teams?

TargetCRM supports mobile access so users can review and update relevant customer and activity information away from the office.

Technical sales workflow: an ECS implementation example

Galaxy Sivtek’s TargetCRM implementation connects technical enquiries, product trials, quotation revisions and service follow-through. Configuration and delivery scope are agreed for each customer.

TargetCRM / ECS

Galaxy Sivtek

Connecting technical enquiries, trials and customer service.

Read the case study →

Start with one real example

Bring your current sales tracker to the demo

We will show how TargetCRM can handle the same workflow with clearer ownership and visibility.

Show us your sales workflowReview capabilities

Email our team with your workflow and user count to request a demo.