Analytics and reporting

Turn daily CRM activity into management visibility

Give every role the information it needs—from today’s pending follow-ups to pipeline movement, service workload and project progress.

Show us your reporting needsExplore analytics

Bring one real workflow. We will show how it could work in TargetCRM.

Analytics and reporting workflow Illustration
01 Activity recorded Teams
02 Records organised Context
03 Metrics reviewed Managers
04 Next action agreed Leadership
Shared customer context Visible owner · next action
120+ active customers Active customer base
India and South Africa Customer markets
220 users Largest active deployment
The workflow challenge

A report assembled manually is already looking backward

If managers wait for spreadsheet consolidation, inconsistent definitions and missing updates become part of every review.

TargetCRM reports from the work recorded by teams during the day.

Analytics and Reporting capabilities

Explore analytics

01

Dashboards

Build role-relevant views for salespeople, managers, service teams and leadership.

02

Scheduled reports

Deliver recurring reports to selected users on an agreed schedule.

03

Focused lists

Create actionable lists using relevant filters—for example overdue follow-ups, open quotations or ageing tickets.

04

Key metrics

Track operational indicators across sales, marketing, support and projects.

05

Drill-down visibility

Move from a summary to the records behind it so managers can understand the reason, not just the number.

Work with clearer visibility

Make reviews about decisions—not collecting updates

Teams work from shared definitions. Managers identify gaps sooner. Leadership receives a more consistent operating view.

Workflow overview

Reporting workspace

Review dashboards, operating lists and the underlying records in one reporting workflow.

  • Role-relevant dashboards
  • Focused operating lists
  • Records behind each metric
Software plus implementation

A CRM configured for how your team works

Standard implementations take 2–3 weeks when scope, users and data are ready. Complex migration, integrations or customisation can take longer.

01

Understand

Discuss the workflow and hand-offs.

02

Agree scope

Confirm priorities, users and data.

03

Configure

Prepare the system and supported data.

04

Train & launch

Help teams adopt the new process.

05

Improve

Support the team and refine.

Support is available through online meetings, telephone, chat and the customer portal. Discuss implementation →

Buyer questions

Know what to expect

How long does implementation take?

Standard implementations take 2–3 weeks when scope, users and data are ready. Complex requirements can take longer.

Can we use our existing process?

We review the workflow, then agree what to configure, integrate or handle in a later phase.

Which support channels are available?

Online meetings, telephone, chat and a customer portal.

Start with one real example

Bring the report you currently build by hand

We will show what can be produced from live CRM activity.

Discuss your dashboardsReview capabilities

Email our team with your workflow and user count to request a demo.