Why TargetCRM

Software is the easy part. Getting a team to use it is the work.

TargetCRM is built by Excellence Consultancy Services for growing businesses that need practical customer operations—not another system that becomes shelfware.

Meet us through your workflowWhy teams choose TargetCRM

Bring one real workflow. We will show how it could work in TargetCRM.

Why TargetCRM workflow Illustration
01 Understand & scope Your workflow
02 Configure & prepare System / data
03 Train & launch Team adoption
04 Monitor & improve Continued involvement
Shared customer context Visible owner · next action
120+ active customers Active customer base
India and South Africa Customer markets
220 users Largest active deployment
What we believe

CRM should improve how work gets done every day

A CRM succeeds when users trust the process, managers use the information and leadership sees better control. That requires more than licences. It requires workflow understanding, configuration, training and continued involvement.

Why TargetCRM

Why teams choose TargetCRM

01

Business-first implementation

We begin with how enquiries, quotations, projects and support requests move through your business.

02

Focused configuration

The system is shaped around useful process discipline—not unnecessary complexity.

03

Connected customer operations

Sales, marketing, projects and support can work around a shared customer record.

04

Support after go-live

Support is available through online meetings, telephone, chat and the customer portal.

05

Integration capability

TargetCRM can connect with relevant business and communication tools, subject to APIs and agreed scope.

06

Practical AI

Lead scoring, lead research and business-card scanning address specific workflow needs. We do not present AI as magic.

Our focus

A focused CRM and implementation partner

  • One CRM.
  • Practical implementation.
  • Support beyond go-live.

What a customer says about TargetCRM

Capterra: 4.8 / 5 from 6 reviews

Customer review excerpt

“Target CRM offers great value for money with an easy-to-use interface and efficient lead management features.”

Soham R.
Dealer & Network Development Manager
5 / 5 · 20 March 2026

Vendor-referred review; incentive offered. Read reviews on Capterra.

Rating checked 26 September 2026. Review-platform ratings are not guarantees of results.

TargetCRM in practice

From equipment sales and after-sales service to fintech ticket operations, see how TargetCRM is configured around real business workflows.

TargetCRM implementation

Galaxy Sivtek

Connecting technical enquiries, trials and customer service.

Read the case study →

TargetCRM implementation

Parker Plant India

Connecting dealer sales, service claims and SAP handovers.

Read the case study →

TargetCRM implementation

Apollo Inffratech

Giving equipment service a structured path from request to approval.

Read the case study →

Software plus implementation

A CRM configured for how your team works

Standard implementations take 2–3 weeks when scope, users and data are ready. Complex migration, integrations or customisation can take longer.

01

Understand

Discuss the workflow and hand-offs.

02

Agree scope

Confirm priorities, users and data.

03

Configure

Prepare the system and supported data.

04

Train & launch

Help teams adopt the new process.

05

Improve

Support the team and refine.

Support is available through online meetings, telephone, chat and the customer portal. Discuss implementation →

Start with one real example

Start with the process that causes the most friction

Bring one real workflow. We will show how it could work in TargetCRM and clarify the scope.

Show us your workflowReview capabilities

Email our team with your workflow and user count to request a demo.