Galaxy Sivtek: Connecting technical enquiries, trials and customer service.
Galaxy Sivtek needed a connected way to manage technical enquiries, quotation revisions, product trials and customer complaints.
Product implemented: TargetCRM
Delivery partner: Excellence Consultancy Services
Customer-specific configuration, not a standard-feature guarantee.
The business challenge
Enquiries arrived from multiple sources. Technical requirements, trial records and quotation revisions needed to stay connected to the opportunity, while customer complaints needed visible ownership.
Industry: Industrial sieving and filtration machinery
What ECS implemented
Enquiries and opportunities
Centralised lead and opportunity records, technical requirements and follow-up ownership.
Trials and quotations
Trial indents, schedules and reports linked to the sales process, alongside quotation revisions.
Customer complaints
Ticket records and dashboards to keep service requests and their progress visible.
Reported operational improvements
Sales follow-up
More structured follow-up and visibility into active enquiries.
Trial coordination
A standardised record of trial requests and results.
Service visibility
Better visibility into complaints and their handling.
Qualitative outcomes described in the customer case study. No quantified ROI or performance uplift is claimed.
Customer feedback
“Excellence Consultancy Services (TargetCRM) is a team of highly professional, energetic, creative, and technically sound people.”
Amit Suthar · IT & Systems Manager · Galaxy Sivtek
Excerpt from the customer case study.
Planning a similar TargetCRM implementation
This case study describes a customer-specific TargetCRM implementation delivered by Excellence Consultancy Services. Capabilities, integrations and delivery scope for each new implementation are agreed separately.
Explore sales CRM · Explore service and support · Explore industries
Explore what fits your business.
Start with the workflows your sales, operations and service teams need to connect.