Apollo Inffratech: Giving equipment service a structured path from request to approval.
Apollo Inffratech needed a connected operational workflow for equipment service, warranty and AMC rules, multi-company approvals and SAP handovers.
Product implemented: TargetCRM
Delivery partner: Excellence Consultancy Services
Customer-specific configuration, not a standard-feature guarantee.
The business challenge
Service teams needed asset context and entitlement checks, while zone-based assignment, expense approvals and reporting crossed companies and roles.
Industry: Concrete-construction and infrastructure equipment
What ECS implemented
Asset-aware service
Equipment records and customer-specific warranty and AMC rules supported service handling.
Assignment and approvals
Company and zone-based assignment, role-based actions and service expense approval workflows.
Operational reporting and SAP
Management reporting and agreed SAP integration for approved financial handovers.
Reported operational improvements
Operational control
More structured handling of service requests and approval responsibilities.
Service visibility
Clearer visibility into assets, ticket progress and service activity.
Financial transparency
A documented path for expense approvals and financial handovers.
Qualitative outcomes described in the customer case study. No quantified ROI or performance uplift is claimed.
Customer feedback
“It was a wonderful experience working with the team at Excellence Consultancy Services.”
Kaushil Patel · Assistant Manager, Service & Spares · Apollo Inffratech
Excerpt from the customer case study.
Planning a similar TargetCRM implementation
This case study describes a customer-specific TargetCRM implementation delivered by Excellence Consultancy Services. Capabilities, integrations and delivery scope for each new implementation are agreed separately.
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